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Delivery Policy

Domestic Shipping

・Shipping Fee: NT$100 for orders with fewer than three items; free shipping for orders of three or more items.
・Home Delivery: Provided by Chunghwa Post and HCT Logistics; estimated delivery time: 2-3 days.
・Convenience Store Pickup: Available via 7-11; estimated delivery time: 2-3 days.

International Shipping

Shipping Method: International shipping is conducted via SF Express (SF) or Express Mail Service (EMS).

Shipping Fees:

・China, Hong Kong, Macau: NT$150; estimated delivery: 2-3 days.

・Japan, South Korea: NT$450; estimated delivery: 2-3 days.
・Singapore, Malaysia, Thailand, Australia, New Zealand, and other Southeast Asian and Oceanian regions: NT$550; estimated delivery: 2-3 days.
・Canada, United States, United Kingdom, France, Germany, and other European and American regions: NT$850; estimated delivery: 4-5 days.
・Other Regions: For shipping to additional locations, please contact our support team directly.

Shipping Information

Processing Time: Paid orders will be shipped within approximately 1-2 business days (excluding holidays).
Notifications: Please monitor your email for shipping notifications after placing your order.
Delivery Times: Actual delivery times may vary due to special holidays or unforeseen natural disasters, depending on the logistics provider.
7-11 Store Pickup: Please check for SMS or email notifications and collect your package within 7 days.
Tracking Links:
・7-11 Package Tracking: 7-11 Tracking
・International Package Tracking: International Tracking
Return Policy: If the package is not collected in time and is returned, the customer will be responsible for the reshipping fee.