Return and Exchange Policy
• Application Period: Please submit your return or exchange request within 7 days of receiving the product (including weekends and public holidays).• Return Shipping Fee: Returns made within 7 days from the date of delivery are eligible for free return shipping (one-time only).• Free Shipping Orders: If the original order qualified for free shipping but the remaining items after return do not meet the free shipping threshold, a NT$100 shipping fee will be deducted/charged.• Pre-Order Items: As pre-order items are considered customized goods, requests for order cancellations, refunds, or returns/exchanges due to personal reasons will not be accepted. Please double-check product specifications before placing your order.• Hygiene Products: Earrings and ear studs are classified as hygienic items. Unless defective, they cannot be returned or exchanged once opened.• Product Condition: Returned items must be in their original condition and packaging (including the outer box), with all tags attached and no signs of wear or use. Returns that do not meet these conditions will not be accepted.• Damage Due to Human Factors: Products that are stained, damaged, malfunctioning, scratched, or otherwise affected due to improper handling will not be eligible for return or exchange.• Malicious or Excessive Returns: We reserve the right to refuse service in cases of malicious or excessive returns.
Return and Exchange process
• Due to the considerations of shipping duration and costs for international orders, we do not provide exchange services. Only return options will be available.• Please follow the return process to complete your request:
- To initiate a return, please contact the official Oomph email at our.oomph@gmail.com. In your email, kindly provide your order number and customer details, and clearly articulate your request.
- Our dedicated team will provide assistance tailored to your needs. Please be advised that you may be required to return the item to Taiwan and provide the corresponding tracking number for the shipment.
- Please ensure that the returned item is in its original condition. Once the item is inspected and confirmed to be in good condition, we will process the refund.
Refund Process
• Refunds will be processed within 3 working days (excluding weekends and public holidays).• For credit card payments, the refund will be issued directly to the original credit card account. Processing times vary by bank, so please check with your bank for the exact time of the credit.
• For bank transfer payments, please provide your bank account details. Refunds will be processed within 2 working days (excluding weekends and public holidays).
